Mystery Shopper
We have skilled and experienced mystery shoppers ready to assist you in improving your business and retaining customers. Mystery shopping is a method used to measure sales and service quality in a particular store/business. This service is used to gather information on the quality of customer service in a store and gather information about your competitors, or the market in general.
IAS attributes:
Quality professionals
Honesty
Confidentiality
Proven integrity
Quality of character
Stamina
IAS is equipped with all the necessary working tools
Digital cameras
Cell phones
Notepads
Our trained and briefed regularly
Great written and oral communication and listening skills
IAS offers experienced mystery shoppers that serve as independent auditors acting as customers in your retail and business setting. IAS shoppers gather information and assess your employee performance based on specific predefined data, providing valuable information on your customer service and product quality.
IAS observations can include the minimum of observing customer service skills, selling skills, and how strictly employees are following your company's chosen branding statements.
Why do you need a Mystery Shopper?
Reduces your risk and liability
Makes employees more aware of the customer
Helps you gauge your employees and their customer service skills
Improve customer service skills
Improve customer satisfaction
Keeps your costs down with loss prevention
Mystery shopping, using loss prevention
Mystery shopping services are available 24/7
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What would a Mystery Shopping program do for your business?
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Monitors and measures service performance
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Increase your customer loyalty
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Increase your employees’ engagement
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Monitors legal health & safety requirements
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Improves retention
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Makes employees aware of what is important in serving customers
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Reinforces positive employee/management actions with incentive-based reward systems
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Provides feedback from front-line operations
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Monitors facility conditions – asset protection
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Ensures product/service delivery quality
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Supports promotional programmes
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Audits' pricing & merchandising compliance
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Allows for competitive analyses
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Compliments marketing research data
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Identifies training needs and sales opportunities
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An educational tool for training & development
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Ensures positive customer relationships on the front line
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Enforces employee integrity
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Ultimately increase profit and business growth
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Industries
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Automotive Industry
Not-For-Profit
​Call Centres
​Restaurant & Dining Room​
Casino Industry
​Retail and B2C Sales
Hotels & Hospitality
Public Entertainment
Salon and Spa
​Entertainment Clubs
video
Housing associations
​Healthcare
Leisure and Tourism sector
​Trade Suppliers
​Food and Beverage
Local Authority
Government Services
Education and Seminars
Museums and Galleries
Transportation
Business
Sports
Entertainment
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AND MORE
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IAS provides custom solutions
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