Concierge services are provided at resorts and hotels and other businesses, these services are extended to apartment complexes and even private homes. So this means that the duties of a concierge will vary depending on where the services are needed.
 

The duties of a concierge in a residential, hotel or resort will include welcoming guests and answering any initial queries asked. So that means that concierge services have to well converse with the resort routines, enough to help guests before other hotel staff can take over. A concierge in a residential environment is required to offer personalized services to tenants and they need to form a close relationship with customers. 

 

The following concierge's solutions:

 

Offer security and building access

Our concierge are the first contact when entering that vicinity. They are well trained in good communication skills to be able to interact with guests and tenants. They can respond appropriately to anyone who enters a building. Concierge persons in a building, offer security services by ensuring that they watch out for suspicious activity.

They ensure that no prohibited persons gain entry to a building. Each establishment has different rules and how much freedom one is allowed within the property. A concierge ensures that these rules are followed to the letter and reports any suspicious activity to the management.

Professional appearance

Concierge Staff should always professionally conduct themselves. They should be well dressed in official clothes. They represent the establishment that they work for. Since they have the first access to guests, they possess qualities like patience and leadership abilities. They  multitask and handle every task with courtesy.

Handling packages and mail

A concierge must ensure that they receive mails and parcels delivered to the location they work. They familiarize themselves with the package delivery routine of their place of work and keep a log of everything that comes in and goes out. They ensure that parcels are delivered to the rightful recipients on time. A record is kept at the time of delivery and a concierge ensures that he gets a signature for every package delivered. The concierge is well trained to be aware of suspicious packages and should report any suspicious packages to ensure the safety of guests and tenants.

Able to handle emergencies

IAS  trains their staff on basic first aid training and they can handle emergency cases as they arise. In the case of fire, they direct guests and residents to secure designated places and make 911 calls for help. They offer first aid to the injured and ensure that intruders do not come in to take advantage of the situation and rob guests. The management relies on staff handling concierge services to handle emergency issues when they arise before the right responders show up at the emergency scene.

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IAS provides custom solutions